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Description
Hpe Foundation Care Service With Comprehensive Defective Material Retention Extended 5 Year 24G Poe SvcHPE Foundation Care Service with Comprehensive Defective Material Retention Extended Service, 5 Years, Service 24g Poe Svc is a robust, end to end support solution designed to maximize the uptime and reliability of your IT infrastructure. Built for modern enterprise environments, this extended service blends hardware and software coverage to help you resolve issues faster, minimize downtime, and protect your technology investments. With a focus on
HPE Foundation Care Service with Comprehensive Defective Material Retention — Extended Service, 5 Years, Service 24g Poe Svc — is a robust, end-to-end support solution designed to maximize the uptime and reliability of your IT infrastructure. Built for modern enterprise environments, this extended service blends hardware and software coverage to help you resolve issues faster, minimize downtime, and protect your technology investments. With a focus on proactive maintenance, rapid response, and access to seasoned HPE technical resources, you can rely on a predictable support experience that keeps your systems up and running where you work and where technology matters most. Comprehensive coverage for both hardware and software, remote diagnostics, on-site hardware repair when required, and Defective Material Retention (DMR) align to reduce complexity and accelerate issue resolution. This five-year program delivers long-term stability and budgeting clarity, ensuring continued protection for your critical workloads across data centers, campuses, and remote locations.
- Comprehensive hardware and software coverage that combines remote diagnostics with on-site hardware repair when necessary, designed to quickly restore service and minimize downtime across your hybrid environment.
- Defective Material Retention (DMR) included in the service to facilitate rapid root-cause analysis and faster replacement of defective components, helping to shorten MTTR and maintain high availability.
- Software support for eligible HPE and non-HPE software includes Basic Software Support and Collaborative Call Management, creating a unified support path across your entire stack with coordinated triage from experienced engineers.
- Remote software updates and patches for supported HPE software and selected third-party products, ensuring security, compliance, and feature parity without additional downtime or manual effort.
- Five-year service duration with predictable budgeting and Next Business Day parts and labor response, providing dependable access to routine maintenance and urgent repair resources for mission-critical workloads.
Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 24g Poe Svc
- Service Type: Foundation Care with Comprehensive Defective Material Retention (DMR) designed to address hardware and software needs across supported environments.
- Coverage Scope: Hardware with remote diagnosis and on-site repair; software with remote support, updates, and patches for eligible HPE and certain third-party products.
- Defective Material Retention (DMR): Includes retention of defective components as part of the service offering to help accelerate root-cause analysis and replacement processes.
- Software Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software, enabling coordinated triage and problem resolution.
- Service Duration: Five-year service horizon providing stable, long-term coverage for your IT assets.
- Response Time: Next Business Day parts and labor service response to minimize downtime and maintain availability of critical workloads.
- Remote Diagnostics and On-Site Repair: Proactive remote monitoring and on-site hardware repair when required.
- Software Updates and Patches: Regular remote updates for supported HPE software and selected third-party products to stay secure and up to date.
How to install HPE Foundation Care Service With Comprehensive Defective Material Retention
- Confirm eligibility and align the service with your hardware models, software stack, and business needs by consulting your HPE account team or partner.
- Review the defined coverage for hardware and software, including DM Retention, remote diagnostics, and on-site repair terms.
- Submit a formal service request to initiate the Foundation Care engagement and assign it to the Comprehensive Defective Material Retention program.
- Activate remote diagnostics to monitor health of components; schedule on-site support if indicated by diagnostics or operational requirements.
- Plan for ongoing maintenance, implement software patches when available, and coordinate with HPE for DM Retention component replacements to minimize disruption.
Frequently asked questions
-
Q: What is Defective Material Retention (DMR) in this service?
A: DMR includes retention of defective components as part of the service offering to accelerate root-cause analysis and replacement activities. -
Q: Does this service include software support?
A: Yes. It provides Basic Software Support and Collaborative Call Management for eligible non-HPE software, plus remote updates for supported HPE and select third-party products. -
Q: How long does coverage last?
A: The service extends for five years from the start date, offering long-term stability and budgeting predictability. -
Q: What is the response time?
A: Next Business Day (parts and labor) service response to ensure critical workloads stay online. -
Q: Is on-site support included?
A: Yes. On-site hardware repair is included when required, following initial remote diagnostics.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 4
Happy licking brain stimulation!
Color: black
We have a very active 1 year old field golden and we needed something else to stimulate her brain. This has worked out beautifully for that. At first she would want to try to pick it up or move it with her paw but a few corrections and training and she’s learned to just lick at it. It stays well planted in the floor and doesn’t tip over. I had to knock it one star for its ease of use and cleaning. The inside bowl has “fins” inside that make it difficult to stir things up and mix together or to clean. Other than that minor gripe we really love it and would buy again. The enjoyment our girl gets out of is definitely worth the money. It’s been through the dishwasher several times and show no signs of wear and tear so it’s well built. Happy licking!!!
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Reviewed in the United States on April 11, 2026
★★★★★ 5
My dogs new favorite toy
Color: black
Giving it five stars because ultimately my dog loves it, it's easy to use (for the human too in terms of filling and cleaning), it feels good quality, and it serves it's purpose as advertised.
I do however think this product could be improved. It'd be awesome if it clipped into some sort of weighted tray because my dog moves this thing around the room by licking. I may try to 3D print something - solid product though, worth the money.
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Reviewed in the United States on April 17, 2026
★★★★★ 1
Frustrating but crazy fun
Color: blue, Color: blue
Maybe it’s just me and my breed of dogs but I bought 4 and within 30 seconds of placing them all down on the floor at the same time, we were down to 3… I have 3 German shepherds and a mastiff… 1 shepherd licked once and then took the whole thing in her mouth and ran out the doggy door…( if you own a German shepherd I hope this message finds you) it’s been an hour and I still can’t find the new bowl…so now we are down to 3… I blended some wet dog food and mixed with Greek yogurt for one… texture was smooth but the ball wouldn’t move fast enough for said shepherd so after some adjusting of the consistency… I still couldn’t figure it out…so as one pup is licking one ball, I grabbed the pumpkin puree and yogurt and it was still too thick… so I watered it down with a little bit of Vienna sausage juice…which now of course the crew is waiting for Vienna sausages to be dispersed among this group of terrorists….and as I’m dispersing, I noticed the bowl of wet dog food was upside down and the pumpkin puree bowl was on its side leaking orange liquid out the top… I’m still working on consistency for the remaining bowl… (mind you, we have already had breakfast which consisted of sausages from the oven as we love beer brats for breakfast… 3 cans of wet dog food that all the babies line up for and are spoon fed -and a couple pieces of cheese as I was prepping dinner) ok so now I have a runnier consistency with adding that sausage juice…got it to where I could move the ball pretty easily but then once again it got too dry and the ball just kept getting licked and nothing was sticking to it…when taking the device apart, I noticed that the liquid has no problems being licked up but the problem is that the thicker product gets stuck on the sides and the ball can’t pick it up for some reason… it needs to be nectar consistency or thinner for my family…as I’m seeing… during this whole time I’m mixing different consistencies on my counter… holding on to one with my foot as they do not stand up against large breed mouths, slide all over and also trying to make sure they stayed safe in the home as these were not the cheapest…and holding one in my hand for my special needs shepherd…these things were slipping all over the floor. They are heavy and feel durable but someone back me up here… I have learned so much about my breed of the GSDs… but my life has changed so much since having these babies because learning what can stand up to these dogs is a daily-no-HOURLY TASK. My dogs do not find enrichment activities fun. They bore easily and that’s probably my fault… so when I saw these enrichment bowls I was pumped!! The treat mats, (were shredded within minutes of realizing we couldn’t get treats out quickly) the boxes with the *whack-a-mole” cheese stick games…the poor Amazon box that I so carefully cut holes into did NOT see my shepherds mouth coming… these special toys that the dogs have to roll around to release a treat… no. No. No. I’m still finding chunks of THAT poor toy… these should not be called ‘slow feeder dog bowls’ liquid treats yes but the videos of the dog owners making the yummy stuff to go inside need to be a little more specific… as we all know, all dogs are different… but this product was supposed to entertain the puppers for a little bit but 24 hour supervision is required in this home which is not ideal… I need to get a few things done daily without the assistance of 3 Velcro dogs… impossible with the new enrichment bowls… I’m not going to return them, my dogs love them once they understand to stay put and lick but my dogs consume things so fast that now it’s just another activity to do with them daily which is fine… but if you have certain breeds it might save your couches and shoes from being chewed but now with the way I have to monitor these things and constantly refill the bowls…( my dogs had them cleaned out in about 3 minutes each) all in all, this was not a smart purchase for me as it’s now added more work to our already busy routines… I can only do 1 star…aftermath photos
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Reviewed in the United States on February 19, 2026
★★★★★ 2
Good for a laugh at least and a messy kitchen
Color: black
While design, quality, and ease of cleaning are great!! These are not for highly food motivated dogs and puppies.
My senior dog (100lbs) took a couple licks, he immediately proceeded to pick it up as one unit and carry it to his bed where immediately tore it apart to get to the good stuff. ~ I will say that it is durable and did not fall apart as he carried it.
My 7mo old puppy (60lbs) was intrigued and quickly impatient and was able to flip it over and while this only made a little pumpkiny mess, what he did next was hysterical! He picked it up on the edge and threw up in the air and the mess surprised even him but only for a moment. He promptly did it again and on the third time he was able to break the top loose from the bottom and quickly cleaned up the toy and the mess on my kitchen floor and cupboards.
Fair warning for those with energetically food motivated labs!! These have since been donated to local shelter with the same warning.
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Reviewed in the United States on April 19, 2026
★★★★★ 5
Great for dogs
Color: blue
My dog is obsessed with this! I put plain yogurt thinned with homemade broth in it and he’s entertained for a good 15 minutes, as well as being fairly calm afterward.
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Reviewed in the United States on May 23, 2026