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Description
HPE Foundation Care Software Support - 5 Year - Service rcp Cp500 VmxfersvcHPE Foundation Care Software Support offers a unified, proactive approach to maintaining your IT infrastructure by pairing robust hardware support with comprehensive software services. This 5 year service is designed to maximize uptime, optimize performance, and reduce total cost of ownership by delivering reliable access to Hewlett Packard Enterprises (HPE) expert resources. With remote diagnostics, rapid escalation, and coordinated support for both
HPE Foundation Care Software Support offers a unified, proactive approach to maintaining your IT infrastructure by pairing robust hardware support with comprehensive software services. This 5-year service is designed to maximize uptime, optimize performance, and reduce total cost of ownership by delivering reliable access to Hewlett Packard Enterprise’s (HPE) expert resources. With remote diagnostics, rapid escalation, and coordinated support for both HPE and select third-party products, Foundation Care helps your IT team resolve issues faster, minimize downtime, and keep your systems running smoothly through predictable coverage and timely software updates. This service is crafted to grow with your environment, providing scalable assistance across hardware and software components so your organization can focus on core operations rather than maintenance concerns.
- Comprehensive hardware and software coverage: HPE Foundation Care delivers remote diagnosis for hardware issues and, when needed, on-site hardware repairs to resolve problems efficiently. For software, the program extends remote technical support, access to updates and patches, and, where eligible, Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring a coordinated response across both hardware and software layers.
- Rapid response and support channels: Benefit from a minimum 2-hour phone support response time, designed to align with business needs and ensure reliable access to skilled engineers when incidents occur. Email support is included to provide additional channels for problem reporting, ticket tracking, and status updates, helping your team stay informed throughout the resolution process.
- 5-year service duration for long-term stability: With a five-year coverage window, your organization gains predictable budgeting and uninterrupted support as your infrastructure evolves. This extended term helps you maintain service levels, coordinate upgrades, and plan capacity without the disruption of frequent renewals, contributing to a stable IT environment.
- Updates, patches, and third-party software support: For software covered under Foundation Care, HPE offers remote access to technical support and software updates. Updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer, helping you stay current without separate maintenance contracts.
- Collaborative and proactive maintenance approach: The service emphasizes proactive health checks and collaborative management, enabling more efficient escalation paths and smoother communication between your IT team and HPE experts. This collaborative model helps resolve complex issues faster and contributes to ongoing system availability and reliability.
Technical Details of HPE Foundation Care Software Support - 5 Year
Technical details for this product are typically derived from the specifications section of the corresponding SKU or UPC in the official catalog. Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference.
How to Install HPE Foundation Care Software Support
- Verify eligibility and prepare documentation: Confirm that your hardware and software products are eligible for HPE Foundation Care and gather necessary identifiers, such as service tags, SKUs, or model numbers. Prepare your company contact details, billing information, and any existing support contracts to streamline activation.
- Initiate service activation with HPE: Contact HPE sales or customer support to initiate the Foundation Care enrollment. Provide the hardware and software inventory, including the 5-year coverage requirement, to ensure accurate scope and pricing. If you are upgrading from a prior support plan, specify the transition timeline and any ongoing services.
- Define coverage scope and service levels: Work with an HPE representative to determine the exact hardware and software components included, select response targets, and confirm whether Basic Software Support and Collaborative Call Management will apply to eligible non-HPE software. Establish preferred communication channels (phone, email) and on-site needs if applicable.
- Plan implementation and activation: Schedule the activation date and confirm access credentials for HPE’s support portal. Ensure your IT team is prepared to share diagnostic information, remote access requirements (where applicable), and escalation contacts to accelerate incident handling.
- Test and validate service readiness: After activation, verify that the service is tracking incidents properly, and perform a test issue or simulated event to confirm that remote diagnostics, software updates, and access to patches function as expected. Document the process for ongoing internal reference and training.
Frequently asked questions
- What does HPE Foundation Care Software Support include? It combines hardware and software support to increase system availability. Hardware benefits include remote diagnosis and on-site repair when needed, while software benefits encompass remote technical support, access to updates and patches, and, for eligible cases, Basic Software Support and Collaborative Call Management for selected non-HPE software. Updates for selected third-party software are provided as they are released by the original manufacturers. Email and phone support are included to ensure rapid communication and problem resolution.
- How long does the service last? The service is available for a full 5-year term, providing long-term coverage intended to stabilize maintenance costs and ensure consistent support across your IT environment.
- Does it cover third-party software? Yes, for eligible non-HPE software, the service may include Collaborative Call Management and access to software updates and patches as they become available from the software vendor. Basic Software Support may also be included for certain non-HPE software depending on eligibility and product coverage.
- What are the response times? The service includes a 2-hour phone support response time to address urgent issues promptly, with remote diagnostics and escalation as needed. On-site hardware repair is available if remote resolution cannot restore service.
- Is email support included? Yes, email support is included to help you report problems, request information, and receive status updates, complementing the real-time phone support and remote diagnostics.
- Can this service be used for multiple devices? Foundation Care coverage is designed to apply to eligible HPE hardware products and, for software, eligible HPE-supported products as described in the terms. The exact number of devices covered and the scope of software included will depend on the contractual agreement and fulfillment of eligibility criteria.
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Exchange/Return Notes
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- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
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4.7 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 5
Best toy, the end
Style: Sport, Size: 12in, Style: Sport, Size: 12in
Combined with the Max Glow ball, this is the best dog toy available on modern planet Earth.
I have a burly 92lb. pit bull mix with highly developed prey drive, and she will chase the glow ball for hours if I let her.
The tiny sport launcher (Sport 12M) is the best, because you can still throw the ball really far, but you can also slam the ball down a few feet away from yourself so it bounces up in the air and your dog has to jump to catch it, or you can throw it up really high so it bounces 15' away or so and your dog can jump to catch it. We sometimes have to play fetch in a pretty small area, so it's nice to have the small launcher for these games. The larger launchers aren't as fun in small areas. You can play the same games but it's trickier to throw the ball correctly.
Also, the small launcher is a lot easier to carry. The small launcher fits in my dog-walk-stuff backpack (with the ball in the launcher so I don't have to dig for it later), but the big ones don't easily. The launcher also has a hole in the end so you can hang it from your bag or whatever with a carabiner. The big ones are too long for that in most cases, and swing back and forth.
Also-also my dog loves to ask for the launcher, then when I give it to her she plays keep-away and it's adorable. The big launcher I have is harder for her to balance in her mouth, so she just lays down and chews on it until it gets taken away. She's chewed on all of the four Chuck Its we've owned, but she's only broken one (a big one), but that's because she got ahold of it when no one was home. The little one in my bag is totally chewed up but still works great. I think they're sturdier than the big ones. Except for the launcher she chewed into pieces, which was our fault, the only reason we've had to replace anything was because we lost it. Usually we keep the launcher and ball in the backpack so she can't get to them and so they don't get lost, so we rarely have to replace them. There is just not a better value in toys, and the startup price is really low.
Once again I really recommend the glow ball! It doesn't get soggy no matter how wet the grass or the dog mouth is. It is fun to chase because it is slippery and it collapses when it's squeezed, so it pops out of the dog's mouth and flies away if they bite it at the wrong angle; it's really bouncy, and stays bouncy because it can't be popped; it whistles so you can usually hear it even if you can't see it; and it really glows enough for nighttime catch, even if you only have your cellphone flashlight to charge it up!
UPDATE:
I should have said, we have the 12M launcher, which means the handle is 12 inches long and it uses a medium-sized ball. The medium ball is 2.5 inches in diameter, so the launcher will fit regular tennis balls, too! But my dog won't play with regular tennis balls anymore because they aren't anywhere near as fun as the glow balls, and I think she doesn't like having gross sloshy muddy tennis balls in her mouth.
I lost my short launcher awhile back and could only get a long one locally to replace it, which reminded me that you have to lean over a lot further to use the short launcher. So if you have trouble leaning over to the point that your hand is a foot above the ground, this may be hard for you to use.
I wish Amazon would let us choose colors, because my old one was green, and the big one is orange, both of which are bright enough to see in the grass from far away, even at night.
Still, best toy!
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Reviewed in the United States on May 19, 2017
★★★★★ 5
Highly recommend.
Style: Sport, Size: 12in
Love this. Dog sitting for a dog that loves to chase balls but my shoulder doesn’t like throwing them. Got this yesterday and it’s perfect. Real arm/shoulder saver.
Seems sturdy and I was concerned that a standard tennis ball would not work. We tend to lose balls when walking because this lab insists on carrying the ball in its mouth. They work.
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Reviewed in the United States on March 22, 2026
★★★★★ 5
These are awesome and I couldn't play ball with my Dobermans without it!
Style: Sport, Size: 12in
I LOVE Chuckit ball launchers. We've been using for a around 17 years and we've only had to replace one. We have 2 active, energetic Dobermans and I throw like a girl and there is now way I can throw a ball very far. With the Chuckit, I can throw more than 80 feet! My dogs need a lot of exercise and using this ball thrower allows me to make that happen. Bonus is I dont have to pick up a snobbery ball :)
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Reviewed in the United States on April 13, 2026
★★★★★ 4
Not a long shot
Style: Sport, Size: 12in
This item is much smaller than I thought it would be .
The ball is full sized . But the thrower is very small.
Works okay. But does not throw the ball very far . It’s okay for me . My dogs are small. My yard is too .
But , this is not going to throw balls really far . Like the long ones do
Thsnks
Eddie
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Reviewed in the United States on March 26, 2026
★★★★★ 5
Perfect addition
Style: Sport, Size: 12in
This is item that I needed but didnt know it. Its been great for saving my sholder anad my dog loved the longer chase to get the ball. Easy to use and lots of fun
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Reviewed in the United States on May 18, 2026